Optional AI service assistant
Chat connects to Zoho when you click Ask our AI assistant or reopen chat. Zoho processes your messages and browser/session information to provide AI answers. The assistant uses our public service information. It is not a live technician, and answers can be mistaken.
It cannot book work, take payments, access accounts, change systems or send an inquiry for you. Email requests@reboothouston.com directly to ask about work. Please leave out passwords, sign-in codes, payment details and sensitive client information.
Close only hides chat; the provider remains loaded. End chat reloads the page without chat and does not reopen it automatically. Identifiers and conversation history may remain in browser storage or with Zoho after stopping. Stopping does not delete that data, and we do not promise a specific retention period. Contact requests@reboothouston.com with a privacy or deletion question.
Chat is separate from optional analytics. Opening or stopping chat does not change your analytics choice. Zoho’s privacy policy describes provider-level handling.
Optional website analytics
Zoho PageSense analytics is on by default on our public website to understand page visits and the steps visitors take before opening an inquiry form. We do not use advertising cookies. Turn off analytics in the cookie notice or Cookie preferences at the bottom of each page to opt out. We preserve saved opt-outs and treat your browser’s Global Privacy Control signal as an opt-out. Analytics stays off if browser storage is unavailable. Opting out does not restrict the website or our services.
PageSense uses cookies and receives page URLs including query text, referral information, browser and device details, IP information and visitor identifiers. Calculator URLs can contain your selected computer and user counts and backup requirements. Do not place private information in website URLs. This is not anonymous action-only counting.
Session recordings, heatmaps, form-content tracking and cross-domain tracking are off. Our custom events contain fixed action names only. We do not send inquiry text, names, email addresses or phone numbers as custom event properties. Our separate Zoho inquiry form still receives information as described below.
Cookie preferences at the bottom of each page lets you change your choice. We store the default status and your notice dismissal or explicit analytics choice in this browser’s local storage. Dismiss closes the notice; it is not consent and does not override an existing opt-out. Turn on analytics is a separate action that can replace an earlier opt-out unless Global Privacy Control is enabled. Turning analytics off after it has loaded reloads the page without PageSense. If your preference cannot be saved, analytics stays off on the current page and a reload guard is kept in that browser-history entry; a future visit may need you to opt out again. Withdrawal does not delete data already received by Zoho or necessarily remove existing provider cookies; you can remove those using your browser settings. Clearing browser storage resets the saved preference and returns to default-on unless another opt-out still applies. Contact requests@reboothouston.com with questions about analytics data or deletion.
PageSense does not run on private portals, private Reboot Desk, or website previews. Opening an inquiry form is not a submitted inquiry. Received inquiries are counted separately from saved Zoho Forms entries. Analytics describes visits where it is enabled and the browser permits it, not every visitor or an exact count of people. Zoho's privacy policy describes its provider-level handling.
Data Sharing
Customer data is not shared with 3rd parties for promotional or marketing purposes.
Zoho Forms stores your inquiry, contact details and messaging choices for Reboot Houston. We do not sell your mobile number or SMS consent, or provide them to third parties or affiliates for their own marketing or promotional use.
Messaging Program Terms and Conditions
1. The messaging program may consist of general customer care messaging to answer questions and provide support to customers, and/or marketing messaging that include discount codes, special deals or texts promoting our products/services, depending on which programs you opt in to. We will only send content you have explicitly signed up to receive via our opt-in process. Messages will be sent from (713) 331-5555.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. To request that messaging resume, contact requests@reboothouston.com. We will confirm your preferences and any required steps before restarting messages.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at jacob@reboothouston.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at jacob@reboothouston.com.
Service inquiries
When you email, text or call, Reboot receives the contact details, message, business context and any attachments or voicemail you choose to provide. We use them to respond, review scope and arrange requested work. Opening an email or text draft does not send it.
Our contact form uses Zoho Forms to store the details you submit, your separate texting choices, the submission time and the version of the messaging disclosure shown. We receive an email notification so we can review the saved inquiry. Texting choices are optional, and submitting a request does not book an appointment, activate a service or authorize payment. Email and phone links remain available; clicking those links alone does not send a request or save messaging consent. A service request does not enroll you in marketing messages.
Do not send passwords, recovery codes, regulated records, or other sensitive information through an initial website, text, or voicemail inquiry.
Website and calculator
Website hosting processes technical request information needed to serve pages and protect the service, such as IP address, requested page and browser information. The Computer Care calculator displays an estimate; it does not create an order.
Continuing from the Computer Care calculator opens our Zoho inquiry form with your selections in its URL to prefill a summary. If you use a contact-page link with calculator selections, the external Zoho form opens in a new tab and receives the same summary. Zoho receives that summary when the form loads. Review the summary, add your contact details and submit the form to send your inquiry. Texting choices remain optional and separate; opening the form does not give SMS consent or authorize payment. The email alternative opens a draft for you to review and send.
Some campaign links include a fixed campaign label. When you continue along the supported calculator or contact-form path, we pass that label to Zoho when the form opens and retain it with your submitted inquiry to understand which links lead to inquiries and later customer outcomes. We do not use cookies or browser storage for this label. A shared link may retain its label; it is not proof that you saw or clicked an advertisement. Your own explanation of how you found us remains separate.
Setup is arranged directly after written scope and next steps are agreed. This public website does not provide automatic device enrollment or collect payment. Keep any private setup instructions and access codes confidential.
This website has no customer account, checkout or payment links. You can email, call or use the inquiry form without registering. Invoices for agreed work are handled separately by email.
Administrative access
Managed services may require administrative access to covered devices, accounts, cloud services, security tools, backup platforms, and vendor portals. The written proposal identifies the access needed and why it is needed.
Customers keep appropriate ownership of their domains, subscriptions, accounts, and data. Reboot asks for only the access needed to deliver the service described in the agreement.
Credentials and authentication
Before work begins, Reboot and the customer agree on a secure way to share credentials. Do not send passwords or recovery codes through ordinary email or text.
Customers should not share an employee's personal password when a separate administrative role, temporary credential, or other controlled method can accomplish the work.
Remote support and monitoring
If an agreement includes remote support or monitoring, it identifies whether access may occur while an employee is present or when the device is unattended. Management tools may collect the device details, settings, health, update status, alerts, and support activity needed to provide the service.
The presence of a management or support tool does not authorize unrelated access to customer files, communications, or business data.
Customer files and business data
Access should be limited to what an approved support, administration, recovery, migration, security, or troubleshooting task requires. If a task may expose sensitive information, Reboot and the customer establish the access method and business approval first.
Customers remain responsible for identifying regulated, confidential, privileged, or contract-restricted information and communicating handling requirements before service begins.
Vendors and service records
Relevant provider categories include website hosting, email and messaging, inquiry automation, billing/payment processing, support records, and the monitoring, protection and backup tools agreed for a service. Data supplied to an external portal or provider is also subject to that provider's terms. A service proposal identifies the tools and responsibilities for that engagement.
Service records may document devices, accounts, settings, approved contacts, support activity, risks, and decisions needed to support the customer's technology.
Retention and questions
This website summary does not set a universal retention period. Inquiry, service, billing and backup records serve different purposes, and provider requirements differ. The applicable service agreement must specify its backup retention and offboarding arrangements. Draft Computer Care recovery terms are not evidence that backups are already being retained.
To ask what information Reboot holds about your inquiry, request a correction or discuss deletion and applicable record obligations, email requests@reboothouston.com. Do not include passwords, identity documents or sensitive customer records in the initial request.